Want to change your shipping address? Have an awesome brand we should know about? Drop us a line below, and we’ll get back to you within 1 business day. Our hours are 8:00 am - 4:00 pm Mountain Time Monday - Friday.
*Please include your order number (i.e #1234), ship to name, a description of the item you had ordered, and any additional information associated with your request (i.e. updated address, cancellation/ return reason, etc.). This will help us process your request as quickly as possible.
Our small business operates remotely and does not have a physical location, but we remain committed to providing you with excellent gear selection and exceptional customer care. Please contact support if you require a return address or have any questions.
(Note: This is a voicemail. You will get faster service if you email us. But if you leave a message, our customer service team will get back to you as soon as possible between the hours of 9:00 am - 5:00 pm Monday - Friday. Please include your name, order number, and a detailed message so that we can assist you. We often receive calls from people who buy products from other websites that contain the word "gear". Please check your order information and make sure it's from Gear.com when reaching out to our support team.)
FREQUENTLY ASKED QUESTIONS
- When will my order ship? Once you’ve placed your order, you’ll receive an order confirmation email the moment it begins processing. Most orders received before noon Pacific Time will ship within 2 - 7 weekdays, and you’ll receive a shipment confirmation email containing your tracking number.
- Do you ship internationally? Gear.com does not currently ship internationally, only to the contiguous US. Please see the Shipping page for more details.
- How can I return or exchange my order? Visit our New Return Portal. To make shipping a return even easier, we have launched a New Return Portal that allows you to submit your return request. After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email. Please note: Oversized items (such as coolers, skis, furniture, large stoves and tents, etc) will be charged an oversized item return fee. Please don’t hesitate to ask email@example.com if you have any questions about typical return shipping for an oversized item you may order.
- Having trouble with your New Customer Coupon? All coupon codes must be entered into the coupon field at check out. Coupons do not apply automatically. Only one coupon may be used at a time. Some exclusions apply. Please visit the Coupon Details Page for more information on excluded Brands and All Sale Items.