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DESCRIPTION
Our excitement regarding this all-new ski cannot be overstated. The Faction 2021 Agent 3.0 truly has it all: Easy on the uphill, and equally capable in the deepest snow, the day-after-the-storm chop or the springtime corn. This ultra-light, flat tail touring/freeride ski with its ultra-versatile offering will be hailed as one of the hottest touring skis of the year.
You'll love this ski if: You want to charge with a lightweight ski; You want a "tourable" ski that puts a huge emphasis on the downhill experience; You think light weight is important but durability and stability is better; You want a modern tip that will help you rise above the snow and easily initiate the turn; You prefer a modern shape with a stiffer tail that supports a strong finish to the turn; You want a ski that floats in all conditions; You want one ski to do it all: long tours, short tours, inbounds, your one ski to travel with.
As a proud member of 1% for the Planet, Faction is committed to donating 1% of all sales from the Agent Series to support organizations, individuals and events that are focused on bringing about a positive impact on the environment we love and enjoy.
Faction employs a full-time Quality and Sustainability Manager, a former Volvo engineer by the name of Sara, who proudly works to minimize Faction's impact in its supply chain and its manufacturing.
In the past year, Faction's large-scale efforts & massive investment to shift its manufacturing into new world-class facilities is without question the most aggressive and sweeping manufacturing shift seen across the industry — resulting in unmatched quality assurance.
The Faction Collective is composed of 400+ individual investors from around the world. Faction is proud to be an independent company, by skiers, for skiers — with offices and teams in all corners of the globe.
Faction's world-class ski engineers are among the most sought-after in the industry — their unique expertise culminates in skis that boast best-in-class strength to weight ratio, as well as superior durability.
Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time. We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Please feel free to reach out to support@gear.com with any questions!
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100% Guaranteed Returns
We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. New, unused gear in original packaging and hangtags can be returned at any time within 30 days of purchase for a refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit.
How to return by mail
Due to high demand, our returns process may take longer than usual. Typically, we will issue a refund within 10 business days after we receive your package. It may take up to 3 additional weeks for your bank to refund your credit card or for a refund check to arrive. Thank you for your patience as we process returns as quickly and safely as possible. Please contact support@gear.com for all return requests.
Follow these three steps:
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Print your shipping label
Reach out to us a support@gear.com and we will email you your label. To make shipping a return even easier, we offer a prepaid return shipping label for eligible U.S. customers returning products that don’t need to ship freight. Some exceptions apply. Reach out to support@gear.com to initiate your return request, and to ensure the item is being returned to the correct warehouse/address.
Please note: $8.95 will be deducted from your refund to cover return shipping for standard size/weight packages when you use the prepaid shipping label provided by Gear.com. This charge only applies if your return is mailed using a prepaid label our team provides, but will not be deducted if you pay for the return shipping yourself. Shipping costs to return oversized items (such as coolers, skis, furniture, large stoves and tents, etc) will be calculated on a case-by-case basis. Please don’t hesitate to ask support@gear.com if you have any questions about typical return shipping for an oversized item you may order. -
Pack your return
Pack your item(s) securely and include the original product packaging and tags. -
Prepare & ship your package
Tape your package securely and affix your return shipping label to the outside. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you. We’ll email you once we’ve issued a store credit or a refund – typically within 10 business days after we receive your package. It may take up to 3 additional weeks for your bank to refund your credit card. PLEASE NOTE: PREPAID LABELS EXPIRE 15 DAYS FROM DATE WE SEND THEM TO YOU.
To note:
- If we have questions about your return, we will contact you by phone or email.
- Returned merchandise that does not meet the conditions of the Gear.com Return Policy will be declined and a refund will not be issued.
- All sales are final on gift cards, lift tickets, and passes, as noted at time of purchase.
- If you prefer to work directly with a carrier to ship your return, please reach out to support@gear.com to request an RMA and return shipping address.
Mail-in return exceptions
Some items cannot be returned via our return portal, including the following:
- Hazardous materials
- Food items
- Oversize items
- Some Corporate & Group Sales items
Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations and more.
Store Credits
Store credits issued for returned products will expire one year from the date of issuance.
All other store credits expire 90 days from issuance, including credits issued by our Customer Success team or as part of a promotion.
Manufacturing Defect/Warranty Claims
If you experience a manufacturing defect, or it's outside of Gear.com’s 30 day return window, please contact the manufacturer directly. Gear.com does not provide any direct warranty services, though your purchase may be covered by a brand or manufacturer warranty. If a warranty claim requires a Proof of Purchase from Gear.com, please contact support@gear.com and we'll be happy to email a copy if needed.